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Dear Microsoft, although I have been a loyal customer for several years, I’m finding your latest practices to be fairly annoying. The least that you could absolutely do is ensure that if you tell me to automatically run a program off of your website, that you link me to the latest version of that program. Is that too much to ask? Because if it is above your abilities, I understand and I will waste my time digging around your terabytes worth of web pages in order to find the latest version that you weren’t kind enough to provide me with in the first place.
You see, I face a dilemma now. In order to make this whole situation easier on myself I either: A) Use Google to find the latest version of your “Genuine Windows” program on your mega site or B) Just say screw your “Genuine Windows” and find what I need elsewhere. As you can tell, both options require not USING YOU in the least bit. Now, if your goal in life is to drive away all your loyal customers, than fine I say, I’ll see you on the other side. However, is it too much to ask that you simply make your customers experience less of a pain in the rear than it is today (I realize that you still may have reservations about removing the pain from our ass completely as then we might focus more on you as a business and less on the extreme PAIN IN OUR REAR!)?
Because I am running entirely legal copies of Windows XP, I have absolutely no reservations about participating in your “Genuine Windows” program. However, if you’re going to make me jump through these hoops simply to download the latest DirectX SDK, please stop the bleeding a little bit, okay? That’s all I ask: just beat me a little less, massa; I promise I’ll be good, massa. If I’m having to jump through all your validation hopes, please ensure that when I get to the end, that you don’t slap me in the face, okay? For instance, I went to participate in this program to get the latest DirectX SDK, and what am I presented with when I try to run YOUR application on YOUR operating system? This:
So, now thanks to you, I’m going to be digging around your site just so I can get this stuff working, all because you can’t.
Thanks once again, Microsoft.
Your loyal ass-clown,
Jason Olson
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